Campbell River & District
Chamber of Commerce
900 Alder Street,
Campbell River, BC V9W 2P6

P 250-287-4636
F 250-286-6490
E admin@campbellriverchamber.ca

 

Chamber Events - Worldhost programs

WorldHost® Business Programs

Group Training

Any of the WorldHost® workshops can be scheduled or customized to meet your needs if you have a group of 10 or more to train. Your site or ours, our trainers will 'go the extra mile' for you!

Fundamentals
WorldHost Fundamentals is a participatory one day workshop that addresses the fundamentals of excellent customer service. From handling customer concerns to first impressions, you will leave with practical tips that work!

Workshop Objectives:

  • Demonstrate an understanding of the importance of excellent customer service skills.
  • Describe the communication process and the skills required to make your communication effective.
  • Demonstrate how to listen to your customers in a way that shows that you care about them and their needs.
  • Explain the five key WorldHost® Fundamentals commitments that assist you to 'go the extra mile'

 

Customers with Disabilities
Customers with Disabilities is a half-day workshop that increases your awareness of this growing and increasingly mobile market segment.  You will learn appropriate language and information that will help you become more sensitive to the needs and requirements of customers with disabilities.

Workshop Objectives:

  • Demonstrate an understanding of the importance of excellent customer service skills for customers with disabilities.
  • Describe appropriate language.
  • Demonstrate how to communicate effectively with customers with disabilities.
  • Be more aware of our own feelings, misconceptions and biases when serving our customers with disabilities.

Service Across Cultures
This half-day workshop increases your knowledge of the diversity of overseas visitors who come to British Columbia.  This workshop challenges cultural biases and misconceptions and provides practical suggestions to improve communication and customer service skills.

Workshop Objectives:

  • Demonstrate an improved awareness about your own feelings, misconceptions and biases when serving people from different nationalities or cultures.
  • Use improved communication skills with people from different nationalities and/or cultures.
  • Understand the role and responsibility we all have to improve our intercultural understanding on an ongoing basis.

Japanese Service Expectations
Japanese Service Expectations reviews the culture, language, market profiles and expectations of the Japanese visitor. The workshop is designed to help people who serve the public to be more aware of the needs, preferences and expectations of Japanese visitors to our province. Workshop participants discuss how they and their businesses can provide a better level of service to visitors from Japan.
Workshop Objectives:

  • Compare key similarities and differences in the culture and customs of Canada and Japan.
  • Identify key travel needs, preferences and expectations of Japanese visitors.
  • Describe simple "do's and don'ts" when dealing with Japanese visitors.
  • Describe communication difficulties of foreign language speakers and demonstrate alternate ways to overcome barriers.
  • Use a few Japanese words to welcome and greet visitors, pronounce names, offer an apology and say thank you.

Frontline Management Solutions
Frontline Management Solutions is a one day workshop to show managers and supervisors how to get the best return on their most important investment - their people! The workshop continues the WorldHost® tradition of practical, fun and insightful information that will assist management to make a difference in the workplace.
Participants will find out how to:

  • Choose the right person for the job.
  • Motivate and keep good people.
  • Be a role model for service.
  • Manage change.
  • Take a strategic approach to training and development.
  • Create a positive environment for healthy morale.

"The Solution Series"

Solving Problems Through Service
Solving Problems through Service is a two to three hour WorldHost polishing workshop that supports front-line employees in being effective problem solvers in their role as service providers.  Learn how to say no professionally and discover good communications skills necessary to solve a customer’s problem.
Workshop Objectives:

  • Understand the value of an anticipatory service approach.
  • Use creative thinking in challenging situations.
  • Saying 'no' graciously.
  • Apply a problem solving approach to service.

Sales Powered By Service
Sales Powered by Service is a two to three hour WorldHost polishing workshop that supports front-line employees to be more effective sales representatives through a service focus.  Understand your role in the sales cycle, learn more about moments of truth and recognize opportunities to sell beyond the basics.
Workshop Topics Include:

  • The sales cycle and how it influences your customers' purchasing decisions.
  • The value of knowing your products and services and the needs of your customers.
  • The impact of 'moments of truth'.
  • The benefits of selling beyond the basics.

For workshop dates and further information, please contact us or call 250-287-4636 for more information.

 

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